FAQ's

Firstly, click the account icon in the home navigation bar.
Then, enter your email and we'll send you a verification code.
Click on the email to view the verification code, and enter the verification code to log in.

(1) Easily edit your personal and payment information.View your order history;

(2) Follow up the status of your recent orders;

(3) Enjoy exclusive discounts and promotions if you have signed up to our newsletters.

Currently we provide two types of payment: PayPal and Credit Card.

All your personal information and credit card will be encrypted.
Before confirming the transaction, our payment department will check whether there is a fraud in each transaction to ensure your safety.

As soon as an order is completed, a payment authorization will be automatically made to verify the validity of a card and any available funds. However, the order amount will not be debited at this stage; any amounts will be debited when the item(s) is shipped, and an email confirmation of this shipment will be sent to you.

In the event that you have chosen to pay for your item(s), via PayPal, the total amount will be debited from your account when your order has been shipped.

All orders are processed in USD, using the latest exchange rates.Prices can be displayed in multiple currencies.

FREE Delivery - Free standard shipping to the United States and Canada.

Logistics Carrier - We ship our dynamometers and hand health products via USPS and FedEx.

Dispatch Times - All orders are usually dispatched within 1-2 business days.

Standard Delivery - Most shipments will arrive within 4-10 days. Shipments to AK, HI, Puerto Rico and US Territories may take longer. Please note there may be additional carrier delays beyond our control due to current circumstances.

Shipping Fee - International shipping usually costs $8. (The shipping fee is subject to the checkout page)

Logistics Carrier - For International shipping, we will use International Air Post.

Dispatch Times - All orders are usually dispatched within 1-2 business days.

Standard Delivery - Most shipments will arrive within 10-30 days. Please note there may be additional carrier and customs delays beyond our control due to current circumstances. The buyer is responsible for any customs fees for international shipments.

US and Canadian customs duties:
Handexer covers US and Canadian customs duties.

Customs duties for other countries:

Customer is responsible for all duty, brokerage and applicable taxes based on the destination of the order.

Please insure you track your package so you are at home to receive your order and pay the applicable duty and taxes or make alternate arrangements to do so with your local carrier.

Handexer is not responsible for packages held by local customs or carriers when orders are undeliverable.

We will provide all necessary information and documents before dispatch. If you have any questions or concerns please do not hesistate to contact us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Read More About Return Policy

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@handexer.com.

All Handexer products come with a minimum 2 year guarantee.

In the very rare instance where you have a defective or damaged item please contact us immediatley.

Read More About Warranty Policy

A. Before the order is shipped
Please email us ASAP with your order number or recipient information.

B. After the order is shipped
Generally, we cannot cancel the order in transit. If you no longer need the package, please wait for the delivery of the package to complete and then initiate a return request.

We have a warehouse in California, USA. All products are in stock and you can buy them with confidence.