Return & Refund Policy

30-Day Returns

You have 30 days from the date of delivery to request a return.

To be eligible, the item must be:

• In the same condition you received it
• Unused, unworn, with tags
• In its original packaging
• Accompanied by a receipt or proof of purchase

To initiate a return, please email us at service@handexer.com.

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how to send your item back.
Note: Returns sent without prior authorization will not be accepted.

For any return-related questions, you’re always welcome to contact us.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to place a new order after your return is accepted and processed.

Return cost bearer

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note:

• It may take additional time for your bank or credit card company to process and post the refund.
• If more than 30 business days have passed since your return was approved, please contact us at service@handexer.com.